What happens if my military commitments or personal emergency prevent me from completing my TA funded course?

There are two types of waivers, Involuntary Withdrawal (W) Reimbursement Waivers or TA/NCPACE Policy Waivers. Waivers may be granted for specific situations. Waivers for Involuntary Withdrawal (W) Grades If you receive a "W" grade, you can request a waiver of the reimbursement through your chain of command. The withdrawal must be for one of the following reasons: Permanent Change of Station [...]

How do I request a course extension?

To request a course extension, submit documentation from the school reflecting a course extension has been granted. Include the original course dates and the new extension date in your correspondence. Submit an Assistance Center Help Request: https://supportsystem.livehelpnow.net/?cid=30432 and choose “TA/NCPACE grades and billing” as the category to ensure an expedited response. You can also [...]

How do I make a change on my TA voucher?

To make changes to an authorized tuition assistance (TA) voucher (course number, course title, term dates, etc.), notify the NCVEC by one of the following methods. Chat with a counselor (during business hours): https://kb.livehelpnow.net/30432 Submit a Help Request Ticket: https://kb.livehelpnow.net/30432 Send a text message from your mobile device (during business hours): 877-838-1659 [...]

I dropped a course; therefore, I do not need the TA voucher. How are the credits allocated back to me?

If you receive an authorized tuition assistance (TA) voucher and then drop the course, notify the NCVEC by one of the following methods to cancel the course(s): Chat with a counselor (during business hours): https://supportsystem.livehelpnow.net/?cid=30432 Submit a Help Request Ticket: https://supportsystem.livehelpnow.net/?cid=30432 Send a text message from your mobile device (during business [...]

I have credits left for the current fiscal year. Can I use them for courses that start next fiscal year?

Remaining TA credit cannot be carried over to the next fiscal year. All course funding must occur in the active FY. If you have not used all of your credit cap, submit your WebTA application for the next fiscal year as early as possible. If current FY budget policy allows, the VEC will review your request to determine if it can be funded with current FY [...]