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Command Approver does not Receive Email Link

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I checked My Education for my application status; it says “submitted for command approval” and my Command Approver or ESO never received the link, what do I do?

The command approval link is sent to the command approver email address following submission of the TA/NCPACE  Application. If the command approver does not receive the email link, follow the below steps:

  • Ensure the Command Approver's email is entered correctly.
  • Resubmit the application.
  • Use an alternate email address or another designated command approver.
  • Contact the Navy College Virtual Education Center (NCVEC) for assistance. The NCVEC can send the link directly to your command approver.

Note: All applications must be command approved and authorized prior to the term start date; therefore, start the process early to resolve issues and allow sufficient processing time.

For technical support with the MyNavy Education, submit an Assistance Center Help Request: https://supportsystem.livehelpnow.net/?cid=30432 and choose "Technical Issues" as the category to expedite a response.

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